Can You Call FedEx to Reroute a Package? Find Out Now!

Have you ever realized too late that your package is headed to the wrong address? Or maybe plans changed, and you need it delivered somewhere else?

Don’t worry—FedEx makes it possible to reroute your package in many cases. Whether you’re shipping a gift, managing an online order, or simply correcting a mistake, rerouting can save the day.

In this guide, we’ll walk you through the steps to reroute a FedEx package, including when it’s possible, how to do it, and what to expect. Let’s make sure your package gets where it needs to go!

Can You Call FedEx to Reroute a Package?

Yes, you can call FedEx to request a package reroute. This process is officially called FedEx Delivery Manager for residential shipments or FedEx Hold at Location for holding packages at a specific FedEx location. These services allow you to change the delivery address, schedule a new delivery time, or redirect the package to a secure pickup location.

How to Call FedEx to Reroute a Package

1. Contact Customer Service: Call FedEx customer service at their official helpline: 1-800-463-3339 (1-800-GoFedEx). Be prepared to provide:
   • Your tracking number.
   • The original delivery address.
   • The new desired delivery address or pickup location.
2. Verify Package Eligibility: Not all packages can be rerouted. FedEx will check if the shipment qualifies for address changes based on:
   • Delivery service type.
   • Shipping restrictions.
   • Package status (must not be out for delivery).
3. Pay Applicable Fees: Address changes or rerouting requests may incur additional charges. FedEx will inform you of any fees upfront.
4. Confirm the Reroute: Once approved, FedEx updates the delivery instructions and provides tracking updates reflecting the changes.

Other Ways to Reroute a FedEx Package

If you’re unable to call or prefer other options, FedEx offers additional methods to manage your shipment:

1. Use FedEx Delivery Manager

• Sign up for FedEx Delivery Manager online.
• Access advanced delivery options, including:
  • Changing the delivery address.
  • Holding the package at a nearby FedEx location.
  • Scheduling a specific delivery time.

2. Visit a FedEx Location

• Go to your nearest FedEx facility with a government-issued ID.
• Request a reroute or a package hold in person.

3. Contact the Sender

If you are not the shipper, you may need the sender to initiate the address change request on your behalf. Certain changes require shipper authorization.

When Can You Not Reroute a Package?

FedEx may deny rerouting requests under the following circumstances:

• The package is already out for delivery.
• The shipment uses a restricted service like FedEx SameDay or International First.
• The rerouting address violates FedEx’s shipping policies (e.g., P.O. boxes for certain services).
• The package is subject to customs clearance (for international shipments).

How Much Does It Cost to Reroute a FedEx Package?

The cost of rerouting a package depends on:

• The type of address change (minor correction vs. full address reroute).
• The service level of the shipment.
• The distance between the original and new addresses.

FedEx typically charges between $15 and $30 for rerouting services, but additional fees may apply for international shipments.

FAQs

Can I reroute a package after it’s out for delivery?

No, rerouting is generally not possible once the package is out for delivery. However, you can request a hold at a FedEx location to pick up the package yourself.

Can I reroute a FedEx package to another country?

International rerouting is complex and often restricted. Contact FedEx customer service for details specific to your shipment.

How long does it take to reroute a package?

Rerouting may take 1–3 business days, depending on the new address and the package’s current location.

Can I reroute a FedEx Ground package?

Yes, most FedEx Ground packages can be rerouted if the request is made early enough in the shipping process.

What happens if the package cannot be rerouted?

If rerouting isn’t possible, you can ask FedEx to hold the package at a nearby location for pickup.

Conclusion

Rerouting a FedEx package is easier than you think, as long as you act quickly and follow the right steps. Whether it’s a simple address change or a last-minute adjustment, FedEx offers flexible options to ensure your package gets where it needs to be.

With tools like FedEx Delivery Manager and reliable customer service, you can stay in control of your shipments and avoid delivery mishaps. Keep these tips in mind, and your package will always arrive at the right place!